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- Resolve a spectrum of IT user technology-related issues via the Service Desk providing end-to-end customer service (i.e., from ticket assignment to issue resolution)
- Deliver and install hardware and configure software as part of the School on-boarding process and as needed.
- Provide ongoing technical support to the Student Laboratory and confirm equipment is functioning as required.
- Implement patching and software upgrading of all devices including Windows and Macintosh clients using appropriate tools. Publish periodic reports summarizing patch status of all network-attached devices.
- Assist in managing user accounts; provide quality, consistent and timely end-user support to Juilliard staff, faculty, students and Alumni.
- Solid experience with Active Directory, Group Policy, Okta, JAMF, Office 365, and Remote Access; experience with Citrix environment and Virtual Private Network (VPN)
- Respond rapidly to IT disruptions.
- Support asset provisioning and tracking efforts across the enterprise and thereby ensure updated inventory is distributed and status recorded
- Strong customer service and troubleshooting skills
- Ability to clearly and patiently communicate technical information, both verbal and written, to end users
- Under the direction of the CTO, and Director, Client Services, participate in I.T. solutions research, technology assessments and pilot projects designed to enhance the range and quality of IT services provided to the Juilliard community.
- A Bachelor of Arts or Bachelor of Science degree
- Appropriate technical certifications
- At least 5 years of relevant experience
- Experience with Oracle Cloud or Workday a plus
- Experience in servicing a complex Windows domain
- Experience and familiar with Windows PC, Macintosh, mobile devices, and printers/scanners
- Knowledge of Office 365
- Ability to communicate technical information to non-technical personnel
- Excellent knowledge of computer security systems, applications, procedures, and techniques
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- ID: #42676179
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-06-09
- Deadline: 2022-08-07
- Category: Et cetera