Senior Technology Operations Analyst- AV job vacancy

Vacancy expired!

Job Description:

Lead or participate in initiatives and projects within technology operations.
Contribute to planning related to technology operations projects or deliverables.
Analyze moderately complex technology operations issues which require in depth review.
Review and approve release change documents.
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
Plan and design, document and enforce escalation policies and procedures.
Provide activity, progress and status reports to management and keeps management posted of any critical issues.
Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
Contribute to the resolution of complex issues.
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
Collaborate with management and teams to handle questions or problems.
Act as a mentor for individuals.

Required Qualifications:

4 plus years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Required:

Needs to have white glove support experience in corporate environment. Must have strong technical expertise, supporting either Cisco or Poly video conference
endpoints and Crestron and other A/V gear. Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.
Must be comfortable troubleshooting Crestron control and audio DSP systems and be able to resolve issues with integrated video conference equipment while meetings are
in progress when possible. Candidate should have experience with management applications (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion). Installation experience a plus.

Note: Pay Range: $35/hr - $40/hr W2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions. #LI-EA1 #LI-HYBRID

ID: #49987243
State: New York New york city 10001 New york city USA
City: New york city
Salary: USD TBD TBD
Job type: Permanent
Showed: 2023-05-24
Deadline: 2023-07-22
Category: Et cetera