Senior Technology Operations Analyst- AV

Pinnacle Group
New york city, NY
24 May 2025

Vacancy expired!

Job Description:
  • Lead or participate in initiatives and projects within technology operations.
  • Contribute to planning related to technology operations projects or deliverables.
  • Analyze moderately complex technology operations issues which require in depth review.
  • Review and approve release change documents.
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
  • Plan and design, document and enforce escalation policies and procedures.
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues.
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
  • Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
  • Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
  • Contribute to the resolution of complex issues.
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
  • Collaborate with management and teams to handle questions or problems.
  • Act as a mentor for individuals.

Required Qualifications:
  • 4 plus years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Required:
  • Needs to have white glove support experience in corporate environment. Must have strong technical expertise, supporting either Cisco or Poly video conference
  • endpoints and Crestron and other A/V gear. Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.
  • Must be comfortable troubleshooting Crestron control and audio DSP systems and be able to resolve issues with integrated video conference equipment while meetings are
  • in progress when possible. Candidate should have experience with management applications (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion). Installation experience a plus.

Note: Pay Range: $35/hr - $40/hr W2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions. #LI-EA1 #LI-HYBRID
  • ID: #49987243
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-24
  • Deadline: 2023-07-22
  • Category: Et cetera