Service Desk job vacancy

Vacancy expired!

SCOPE OF SERVICES TASKS:One (1) full-time resource to provide supplemental service call activity for the 911,PSCAC1 and PSCA2 Call centers:

Managing calls and notifications through OTI’s service desk systems:

Responding to emails from OTI and NYC Agencies

Responding to and updating service tickets

Engaging in direct communication with users, agencies or OTI representatives

Performing escalation to OTI where applicable

Work with OTI’s Incident Manager where applicable

MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered

DESIRABLE SKILLS/EXPERIENCE:

Work Location:

Brooklyn NY 11201

Scheduled Work Hours:

Weekend schedule consisting of the following:

a. Support for (3) three shifts consisting of 12 hours per shift or 36 hours

b. Time frames 6pm-7am, anticipated for Friday, Saturday and Sunday