Service Representative - Time and Attendance

OverviewUnder a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues

Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Develops and maintains a basic working knowledge of one or more Paychex products

Performs data input, maintaining strong prioritization and organization

Documents all client interactions

Qualifications

Bachelor's Degree - Preferred