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- Minimum of 3 yrs. of administration/development experience on the ServiceNow platform
- Must have ServiceNow implementation experience, including development, configuration, and administration in an enterprise environment
- Advanced scripting of business rules, Access Control Lists (ACLs), workflow activities
- Knowledgeable in ServiceNow best practices
- Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
- Experience with ServiceNow integration using LDAP (Lightweight Directory Access Protocol), Active Directory, and Single Sign On
- Proficient in development of workflows, custom web services, custom notifications, assessments, custom app
- Experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog
- Strong knowledge of the ServiceNow data model and relationships
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills