ServiceNow SAM/HAM Process Consultant

Bee Data Technology is a Global Leader in Enterprise Application Development. We undertake both Product Development and also enable our clients in several countries. With the backing of stable governance and defined processes, we excel in reaching our Goals effectively. We have 3 branches in the USA and deal with several market trending technologies with renowned clients.

• 2+ years of experience with Asset Management process on ServiceNow HAM and SAM modules and 5-7 years working on a team as part of a large IT organization.
• Be the process expert in how to best support IT by using ServiceNow IT Asset Management products using ServiceNow best practices
• Driving IT specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes
• Lead customer design workshops focused on ServiceNow IT Asset Management functionality
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and advocates for the customer’s needs throughout the engagement Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

• Valid Work Authorization to work in US and should be residing in US
• At least five years of consulting experience for complex, global organizations
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
• Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.
• Understanding of end-to-end procurement, request, allocation & reclamation process flows
• Ability to interact with customers in regard to contract management
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Experience in providing Knowledge-Centered Service / Support using technologies
• Experience in analyzing and recommending IT strategies based on business priorities
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder