Vacancy expired!
- Fix laptop connectivity issues
- Basic networking fundamentals
- Generalist - Someone who knows Windows server, basic networking functions, DNS, domain controller. VPN connectivity.
- VMware VDI support/administration
- Active Directory, DNS, Group Policy
- Windows/O365 administration and support
- Virtual desktop troubleshooting
- Video conferencing support
- WebEx support
- Email troubleshooting support (not servers)
- Patching support
- Imaging
- Application installation
- Servers support
- Provide superior Customer Support to Corporate Executives and Staff
- Provide support for VMware Horizon View Cloud desktop environment, some experience a plus
- Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
- Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute’s staff
- Support and maintain all laptops and desktops hardware, software, and printers
- Provide support for file and print services
- Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
- Provide support for Cisco Web Conferencing systems before and after meetings and events
- Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
- Work on and complete special projects
- Attend/complete assigned information security training by the designated completion date
- Read and adhere to published ISMS policies and procedures
- Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.
- Bachelor’s degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
- Microsoft systems certification desired
- 3+ years IT helpdesk experience
- 2+ years deploying and managing Windows laptops
- Basic knowledge of MDM solutions
- Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO’s
- Knowledge of database and web server technologies a big plus
- Exceptional customer service skills
- Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
- Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
- Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
- Superior troubleshooting skills while working hands on at a help desk
- Ability to work under stress with time-critical deadlines and high expectations
- ID: #23741749
- State: New York New york city 10036 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-12-02
- Deadline: 2022-01-09
- Category: Et cetera