Vacancy expired!
Our Client, a professional service firm that provides and specialised labour for a fee, is seeking anSystems Support Engineer (Tier 3)
Location: New York, NY Position Type: IT Full Time Job Summary: The MSP IT System Support Engineer - Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required - SonicWALL firewalls, vlans, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Veeam. Job Responsibilities:- Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.
- Implementing new systems and network solutions and/or improving the efficiency of current implementations
- Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.
- Install, configure, and support network equipment, including routers, switches and firewalls.
- Support VMware virtual server technical issues
- Support Windows Server 2012-2019, including issues with Active directory, domain operations etc.
- Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
- Mentor/Coach to junior support engineers
- An active leader of the technical support team.
- Responsible for maintaining detailed time tracking of your work
- 5+ years of relevant MSP support experience
- 5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication.
- 5+ years of firewall/network layer support and deployment experience including vlan and switch configuration and troubleshooting.
- Vmware ESXi 6.X host build out and troubleshooting experience.
- Hands on experience with implementation, and support of O365 services
- Expert knowledge of PowerShell and scripting.
- 2+ years of SAML/Single Sign On experience (Azure, Okta)
- 5+ years of hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco Meraki is required
- Exceptional troubleshooting skills
- Sonicwall Firewalls and SMAs
- VMware Horizon View
- Cisco OS
- PC/Mac Automation/Scripting (windows PowerShell, Chocolatey, Lua)
- Kaseya
- Autotask/Datto
- Okta
- Superior verbal and written communication skills
- Top-class customer service skills
- Excellent documentation, reporting, and planning skills
- Conscientious, accountable, detail-oriented, thorough, and consistent
- Professional demeanor and appearance; punctual, team player
- Outstanding people skills
- Ambition and passion for learning and teaching
- Create/maintain/improve network support documentation and processes
- Competitive Salary
- Full health benefits
- Paid training and professional certifications
- Career advancement opportunities
- Great team of peers
- Learning environment
- ID: #49551824
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-03-26
- Deadline: 2023-05-24
- Category: Et cetera