Systems Support Engineering Manager (250-350k)

27 Nov 2024

Vacancy expired!

Systems Support Engineering Manager (250-350k)

Summary

Global systematic hedge fund needs a hands-on technical Systems Support Engineering Mgr to take over as the steward of the global desktop support and engineering team. The team is responsible for delivering white-glove service while driving productivity integration and automation for their thousand plus users. The goal of the role is to face-off with the various client stakeholders, drive innovation, and manage a team of 15-20 global support specialists.

Responsibilities
  • Lead team of 15 to 20 system admins globally focused on solving L1/L2 escalation issues and running projects to improve firm wide desktop client support.
  • Envision, articulate, architect, and deliver firmwide tools and technologies that will improve user productivity and minimize interrupt time.
  • Function as the team steward to raise teams engineering scope while mentoring sys admins on automation and integration best practices.
  • Take the lead on communicating world-class support best practices to l1/l2 teams by helping to define SLA's and deliverable.

Requirements
  • Bachelor's degree (preferred to be in computer science, or tech-related field)
  • Demonstrated experience functioning as the desktop engineering lead with enterprise projects in desktop integration and automation.
  • Understanding of Networking and systems technologies
  • Experience in Windows (Active Directory, Exchange Server, Basic troubleshooting)
  • Knowledge of, or experience with scripting including PowerShell, Python, VB, Bash etc.
  • Knowledge of, or experience with Linux/Unix
  • Demonstrated passion for technology.

NOT IN THE JOB DESCRIPTION:

This is an established team where the current mgr has moved into a new role in the organization. Leadership skills driving global teams are key as the team has grown and they want to ensure a sustainable path forward of growth for the team members. This is a manager role with direct hire/fire responsibilities and budget ownership as well as a transformation role where there is a need for a strong desktop support vision for how desktop engineering/integration should be run in an enterprise firm.

  • ID: #23547105
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-11-27
  • Deadline: 2022-01-25
  • Category: Systems/networking