Vacancy expired!
Position: Technical Solutions Engineer/Mobile Support Engineer Location: Bethpage, NY or Plano, TX (Onsite From Day-1) Duration: 6-12 Months JOB DESCRIPTION The Technical Solutions Engineer for Mobile Technical Solutions will be responsible for triaging, resolution, and documentation of Optimum Mobile Service Issues. Job summary and Responsibilities: The Technical Solutions Engineer will be responsible for being the point of contact for escalated complaints and technical inconveniences of mobile services with the means to identify a solution for the same and satisfy the needs of the internal and external customers. Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them. Analyze the recurrence of similar reported incidents in order to identify patterns and the possibility of emergency situations that might affect the services of the customers with the means of preventing them Provide first level support in the solution of assigned claims. Follow up with the specialized technical areas for coordination of solutions to opened cases and for complete and successful closing of such cases under the SLA defined Provide feedback to users about their cases and requests and give an estimated time for solution. Primary skills (100%) / experience: Service triaging and ticket management(Level 2 Engineer) Working knowledge of Mobile Network Architecture, platforms (HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, IMS). Working experience of packet capture tools like Wireshark Secondary skills (50%)/ experience: Experience in monitoring tools like CACTI Have Basic SQL query knowledge Advanced working experience in Office Package (Excel, Powerpoint etc.) Experience in GUI Based systems like OCS, , Basic knowledge of Linux/Unix Best Regards, Mohammad Waseem| SYSMIND, LLC Phone: x 2168 Email: Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 Note :To receive active requirements from SYSMIND, please ask your colleagues to to join our requirement mailing list. Note: SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed. We are extremely sorry Skills: Category Name Required Experience No items to display. SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.