Technical Support Specialist

29 Jul 2022
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We are currently seeking a

Technical Support Specialist in the Syracuse, NY area. This is an excellent opportunity to join a very successful and stable organization that highly values leadership, passion, respect and excellence and has a culture of recognition and appreciation!

Excellent compensation and benefits package available! $48-55K DOEYour role as Technical Support Specialist will include:
  • Responding to support requests regarding computer software, hardware, or network operation including thorough and accurate documentation of all communications, issues and actions taken
  • remote troubleshooting and diagnostic services, repair scheduling, complaint handling, parts ordering, and providing company information.
  • Software installation and training
  • Preparing training materials and writing procedures
  • Some travel in Central New York will be required
Background Profile
  • Strong IT technical background, including networking, Windows OS and Mac OS, Microsoft Server 2012/2016, Active Directory tools, Group Policy and application support, including Google Apps
  • Proficiency with command line based switching and routing environments
  • proficient with wireless networking, security
  • Familiarity with Cisco and Open Source Voice over IP telephony
  • Ability to handle multiple calls and situations and follow them through to a solution
  • Strong verbal and written communication skills
  • Minimum AAS degree, equivalent experience will be considered
  • 3+ years of experience working in an IT support role
Interested candidates please submit resume for immediate consideration to CPS Recruitment is an EOE

  • ID: #44466292
  • State: New York Syracuse 13201 Syracuse USA
  • City: Syracuse
  • Salary: $48,000 - $55,000
  • Job type: Permanent
  • Showed: 2022-07-29
  • Deadline: 2022-09-16
  • Category: Technical support
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