Technology Infrastructure Engineering Specialist Levels 1-7

17 May 2024

Vacancy expired!

Description

Job Information GroupBox1

Job Title:

Technology Infrastructure Engineering Specialist Levels 1-7

Salary Range: Level 1: $61,690.00 - $86,365.65

Level 2: $64,569.00 - $90,397.13

Level 3: $67,449.00 - $94,428.60

Level 4: $72,119.00 - $100,966.43

Level 5: $82,781.00 - $115,893.75

Level 6: $88,385.00 - $123,738.83

Level 7: $92,844.00 - $132,781.95

POINTS: Level 1 - 208

Level 2 - 245

Level 3 - 282

Level 4 - 342

Level 5 - 479

Level 6 - 551

Level 7 - 634

Dept/Div: Office of IT Strategy/Architect

Supervisor: Director, IT Enterprise Architecture - IT Strategy/Architect

Location: 2 Broadway, New York, NY 10004

Hours of Work:

8am - 430pm (7.5 hours/day) hours may

Deadline: Open until Filled

This position is eligible for telework which is currently 2 days per week. New Hires are eligible to apply 30 days after their effective date of hire.

Summary GroupBox1 The purpose of this position is to perform basic technology maintenance to support the performance and availability of an element of the organization's technical infrastructure. For the higher level, this position is to create and maintain a set of Reference Architecture network patterns, conduct Network Architecture Forums for all technology professionals, perform technology engineering work that is focused on one or more components of the technical infrastructure. Responsibilities include developing, testing, maintaining, installing and/or deploying technologies.

Responsibilities GroupBox1

Level 1
  • Provides routine preventative maintenance on assigned technologies, following established procedures to ensure availability, and functioning of systems.
  • Assists in executing tests and reporting on system performance to support implementation to one or more components of the infrastructure.
  • Performs basic troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
  • Monitors problem logs and records to identify potential technical issues.
  • Participates on project teams, providing information and documentation and executing well defined changes under guidance to ensure the infrastructure meets organization needs

Level 2

Same responsibilities

as

Level

1

with

the

following

additional

responsibilities:
  • Interfaces with users on specific issues and needs to effectively coordinate system resources.

Level 3

Same responsibilities

as

Level

2

with

the

following

additional

responsibilities:
  • Works with more experienced colleagues and other IT technical resources to improve coordination of infrastructure requirements and analyze issues as they arise.
  • Participate in the evaluation of new products and technologies, under the direction and guidance of senior colleagues, relevant to assigned infrastructure area to enhance technology engineering service value.
  • Develop and foster strong relationships with Application solution areas.
  • Communicates with and engages appropriate IT organizations to ensure strategic technology alignment and application solution alignment.

Level 4:

Same responsibilities as Level 3 with the following additional responsibilities:
  • Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
  • Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs. Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility.
  • Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
  • Tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value. Implements and/or supports the implementation of new technologies for their area of the infrastructure.
  • Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
  • Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
  • Produce a standard set of artifacts with sufficient implementation details so that the blueprint and/or topology becomes an integral part of "as built" documentation to guide production readiness, production operation, and disaster recovery.

Level 5:

Same responsibilities as Level 4 with the following additional responsibilities:
  • Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
  • When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
  • Research, new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
  • Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
  • Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs.
  • Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning.
  • Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.
  • Serve as an active member of the Solution Review Board and Technical Assessment and Alignment Committee, ensuring architectures and design align with IT standards, maximizes technology reuse, and supports technology strategy directions.
  • The senior architect is the lead in developing well-thought-out decisions on complex or ambiguous project deployment designs issues and establishes the approach and direction for multiple significant projects.

Level 6:

Same responsibilities as Level 5 with the following additional responsibilities:
  • Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
  • Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.
  • Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.
  • Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.
  • Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability.
  • Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
  • Provides technical leadership to project teams in their area of expertise to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned.
  • Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.
  • Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.
  • Is able to operate as a contributing member of the Solution Architecture community, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best-practices used to create enterprise-scale technical solutions.
  • Refine or oversee project deployment designs with input from build engineers, service owners and enterprise architects to ensure strategic technology alignment.
  • Oversees the selection of tools and methodologies for projects.
  • Recommends changes to tools and methodologies for their area(s) of responsibility.
  • Commits to overall deliverables with clients and/or management.

Level 7:

Same responsibilities as Level 6 with the following additional responsibilities:
  • Acts as a technical resource for multiple technologies, with vast knowledge of the capabilities and constraints of technologies supported to continually improve system effectiveness and efficiency.
  • Demonstrates a strong understanding of the current and future technology architecture, including the inter-operability of technologies to effectively integrate MTA systems and support the long- term strategies of the business.
  • Provides guidance and training to the IT community to maximize and share learning.
  • Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architectures to ensure optimal performance and reliability across systems.
  • Leads the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies. Proposes technology investments supported by a thorough technical analysis and business case.
  • Creates complete RFPs and RFIs and negotiates contract terms and conditions with vendors and procurement in consideration of the needs of the business.
  • Establishes systems to monitor compliance with architectural standards and to ensure technical integrity.
  • Adopt and communicate new concepts, ideas, techniques, best practices, and technology.

Qualifications GroupBox1

Level 1:
  • Performs basic troubleshooting, following detailed instructions as defined by existing protocols.
  • Ability to seek advice from more experienced co-workers as needed.
  • Broad Infrastructure and/or application architecture background.
  • In depth knowledge and experience with cloud computing, specifically with AWS and Azure offerings.
  • Ability to design and implement new network solutions and/or improving the efficiency of current environment.
  • Ability to maintain and create technical network topology documentation
  • Procuring network equipment and leading network installation for local and remote offices
  • Knowledge of installing and configuring network hardware including routers, switches and firewalls
  • Knowledge of WAN protocols including DMVPN
  • Configuration and support of routing protocols namely BGP, OSPF, EIGRP and OMP
  • Knowledge of Cisco SD-WAN technology
  • Knowledge of Sonet, COE, DWDM
  • Familiarity with ITIL framework and CMDB.
  • Broad Infrastructure and/or application architecture background.
  • Hands-on delivery experience as a designer, engineer or developer is preferred.
  • Systems Management, Network, Information Security, Storage and Backup, Internet Technologies, Private/Public Cloud, Virtualization, Directory Services, Application Servers, Hardware, etc.).
  • Strong written and verbal communication skills with the ability to interact with all levels of the organization.
  • Strong problem solving and decision-making skills.
  • Strong leadership and influencing / negotiation skills.
  • Strong interpersonal / relationship management skills.

Level 2:

Same qualifications as Level 1 with the following additional qualifications:
  • Performs basic troubleshooting, following established procedures as defined by existing protocols as such can resolve nearly all basic problems encountered in the environment.
  • Ability to find solutions to and develop documentation for basic problems.

Level 3:

Same qualifications as Level 2 with the following additional qualifications:
  • Proven ability to troubleshoot and support technical issues using standardized procedures.
  • Ability to identify opportunities for process improvements, recommending them to leadership for adoption.
  • Ability to support the creation of new procedures. Creates and updates documentation as necessary.

Level 4:

Same qualifications as Level 3 with the following additional qualifications:
  • Ability to analyzes the current state of the infrastructure and identifies opportunities for improvement. Proposes design changes for review by more senior engineers.
  • Ability to proposes changes to established roadmaps, documents them effectively and implements the changes in their area(s) of responsibility.
  • Ability to perform advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem. Solves most problems independently.
  • Working knowledge of ServiceNow, Business Continuity and Disaster Recovery technology is preferred.

Level 5:

Same qualifications as Level 4 with the following additional qualifications:
  • Ability to conduct complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise.
  • Ability to identify the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives.
  • Ability to anticipate implementation obstacles.
  • May contribute to the analysis of cross-technology and cross-platform issues.

Level 6:

Same qualifications as Level 5 with the following additional qualifications:
  • Ability to design technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies.
  • Contributes to strategic technology planning, including proposed cost implications.
  • Ability to conduct complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms, and technologies.
  • Viewed in the organization as a key decision-maker regarding the technical feasibility of complex solutions.
  • Ability to propose technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively.
  • Ability to review capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability.
  • Is able to operate as a contributing member of the Solution Architecture community, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best-practices used to create enterprise-scale technical solutions.

Level 7:

Same qualifications as Level 6 with the following additional qualifications:
  • Ability to address problems with unique and/or broad implications for the IT infrastructure. Analyzes systems and processes from end to end, assessing how data travels and is used from multiple perspectives. Can analyze the most challenging cross-technology and cross platform issues.
  • Seeks leveraging opportunities and makes strategic decisions that impact cost, quality, and speed to ensure successful outcomes.
  • Ability to analyze complex business and competitive issues and discerns their implications for the future of the infrastructure and systems supported.
  • Able to develop highly sophisticated technology plans that require the integration of multiple technologies, addressing the interrelationships of multiple systems and serving diverse clients.

Education and Experience GroupBox1

Level 1:
  • Associate Degree in Computer Science or related fields or equivalent experience.
  • Must possess a basic knowledge and familiarity with installing, maintaining, and troubleshooting technology systems.

Level 2:
  • Associate Degree in Computer Science or related fields or equivalent experience and 2+ years of relevant experience, or a bachelor's degree in Computer Science or related fields.
  • Must possess a basic knowledge and familiarity with installing, maintaining, and troubleshooting technology systems and proven ability to troubleshoot and support technical issues.

Level 3:
  • Bachelor's Degree in Computer Science or related fields or equivalent experience 1+ years of relevant experience.
  • Must possess prior experience with installing, maintaining, and troubleshooting technology systems and a proven ability to troubleshoot and support technical issues using standardized procedures.
  • Certification in Associate Public Sector Continuity Professional (APSCP), or Associate Business Continuity Professional (ABCP) is a plus.

Level 4:
  • Bachelor's Degree in Computer Science or related fields or equivalent experience 3+ years of relevant experience.
  • Proven ability to independently evaluate and resolve most problems within an area of the infrastructure.
  • Certification in Associate Public Sector Continuity Professional (APSCP), or Associate Business Continuity Professional (ABCP) is a plus.

Level 5:
  • Bachelor's Degree in Computer Science or related fields or equivalent experience 5+ years of relevant experience.
  • Requires broad technical knowledge of multiple technologies, or an in-depth knowledge of one technology including its impact on other technologies.
  • Certifications in Master Business Continuity Planner (MBCP), Certified Public Sector Continuity Professional (CPSCP), Certified Business Continuity Planner (CBCP), Associate Public Sector Continuity Professional (APSCP), or Associate Business Continuity Professional (ABCP) are a plus.

Level 6:
  • Bachelor's Degree in Computer Science or related fields or equivalent experience 8+ years of relevant experience.
  • Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies.
  • Certifications in Master Business Continuity Planner (MBCP), Certified Public Sector Continuity Professional (CPSCP), Certified Business Continuity Planner (CBCP), Associate Public Sector Continuity Professional (APSCP), or Associate Business Continuity Professional (ABCP) are a plus.

Level 7:
  • Bachelor's Degree in Computer Science or related fields or equivalent experience 10+ years of relevant experience.
  • Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies.
  • Requires proven track record of successful implementation of architectural designs.

Other Information GroupBox1 As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,631 (this figure is subject to change) per year or if the position is designated as a policy maker.

How To Apply GroupBox1 MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity GroupBox1 MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

  • ID: #49950830
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-17
  • Deadline: 2023-07-15
  • Category: Et cetera