Technology Support Specialist

As a Technology Support Specialist II, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm PC and notebook computer hardware and software. Other key responsibilities include:

• Providing support to desktops, notebook systems, hardware, and customer related services. Also providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting.
• Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary.
• Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses.
• Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.
• Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance.

• Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, RSA SecurID technology and VPN.
• Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems.
• Possess knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook), IManageFilesite and ChangePro.
• Are able to work a Monday through Friday, 12:00 pm to 8:00 pm ET shift.

• A Bachelor’s degree in Computer Science or Information Systems
• A minimum of three (3) years of technology support experience with PC hardware/software is desired, with experience working with remote communications hardware including wireless routers and network interface cards
• A minimum of two (2) years of related experience working with notebook computers, specifically Lenovo notebooks