Technology Support Specialist I

Our client, one of the world's leading professional services organizations, is seeking a Technology Support Specialist I

• Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
• Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
• Assist with new hire processing (account requests, verification, basic equipment configuration).
• Perform basic software troubleshooting and hardware triage support.
• Assist with the equipment and set-up for conference/meeting facilities, as directed.
• Assist with off-site support for client functions/meetings.
• Handle minor administrative functions such as moving and delivering equipment to clients.
• Perform administrative tasks, such as changing passwords.
• Handle minor functions such as moves, adds, changes, etc.
• Respond to customer inquiries concerning support requests, systems status, and network connectivity.
• Resolve hardware and software problems for firm-standard hardware/software.
• Record inquiries, and repair/service requests.
• Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
• Report problems with procedures and make suggestions for improvements.
• Escalate to or consult with senior staff when a solution is unclear.
• Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
• Process firmwide requests for software and documentation.
• Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
• Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes.
• Perform administrative duties, as required.