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M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver .
Overview: This position is focused on the management and growth of the Mobility Services Team within End User Computing. The leader is responsible for driving toward outcomes aligned with enabling M&T and its employees with Mobility services, through management and optimization of existing services, implementing new technologies, modernizing capabilities, and maturing processes. Areas of responsibilities include Corporate iPhone/iPad services, BYOD Service, MDM/MAM strategies, Mi-Fi's and Cellular Connectivity Services, Text Message Capture Services, and Carrier / Mobility Service Vendor Management.Primary Responsibilities:- Demonstrate strong leadership skills in leading M&T Mobility Services Team in delivering mobility services for M&T Bank, including Corporate iPhone/iPad services, BYOD Service, MDM/MAM strategies, Text Message Capture Services, and Mobility Support Services.
- Lead team through support and management of services, along with ideation, design and architecture of new capabilities; partner with team on roadmap and optimization opportunities, leveraging familiarity with industry best practices, tools, and technology trends
- Demonstrate strong knowledge of all areas of Mobility Services, including iOS and Android mobile OS, end user mobility capabilities, mobile device lifecycle management, mobile OS lifecycle management, mobile security, MDM/MAM configurations and strategies, Apple Business Manager, cellular carrier management, all areas of mobility support, service monitoring and reporting, and mobility regulatory/compliance requirements
- Provide leadership to the team, help set priorities, build meaningful, measurable objectives around service and capabilities, and guide team towards goals
- Partner with team members on individualized development and growth plans
- Continually examine and understand Mobile technologies, practices, and processes within the bank, ensuring high level of service delivery and identifying areas of improvement or opportunity
- Oversee planning, development and testing of new features, processes, or tool implementations within the team
- Understand vendor(s) vision and direction; stay current on industry trends, best practices
- Develop, maintain, and mature OKR's and KRI's to drive direction of services, while increasing adoption, value, and the health of services
- Build rapport within the organization and key partners. Demonstrate a professional level of communication and cooperation in all interactions.
- Translate business requirements and needs to technical solutions, assisting teams in building value-driven technologies and processes
- Maintain and manage relationships with vendors and professional organizations, keep up with industry trends and vendor applications to drive strategic direction and set team objectives
- Responsible for strategic planning, budgeting, and roadmap development for respective team
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Interpret competing business requests and issues, working with team and product owners to deliver appropriately prioritized work
- Responsible for building a positive and value-driven relationship with aligned business teams and technology partners.