Title: VMware Consultant

Title: VMware ConsultantDuration: 12+ Months,Work location: Albany, NY / Hybrid 50% Work Location: 10 B Madison Ave Extension, Albany, New York 12203-10 B Madison Ave Extension-Albany-32-12203Vaccination required: Yes Key Requirements

• Incumbent is a VMWare Horizon and Windows SME, with comprehensive knowledge of VMWare EUC platforms,
• Windows user environments and Microsoft RDS.
• Duties include design, engineer, automate and maintain daily remote access technologies.
• The professionals must be capable manage performance and rectify any errors that occur within the virtual desktop environment.
• Partner and collaborate with Enterprise Security to understand and implement security standards to our VDI environment.
• Optimize and automate solutions for management and deployment of VDI applications, operating systems, updates, and configuration changes.
• They should have proficiency in ITIL and other IT operations frameworks.
• The professional should be able to provide all the necessary support for VDI and RDS.
• Role does not require travel but may require work outside of customary business hours and/or on-call rotation.

• 5+ years with configuration and support of VMWare Horizon and Microsoft Windows products and technologies.
• Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.
• Knowledge of Microsoft Windows, VMware ESXi operating systems.
• Knowledge of information security techniques to maintain a secure and efficient work environment.
• Working knowledge of network tools, such as, Visio, Wireshark, etc.
• Good analytical and problem-solving skills.
• Basic understanding of MS SQL databases.
• Ability to communicate with other employees in the company in both technical and non-technical roles.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.
• Reviews user requirements and provides direction in the identification of problem and potential resolution.
• Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.
• Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.
• Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.
• Reviews alternate approaches and selects appropriate methodology.
• Recommends corrections in technical applications and analysis.
• Evaluates vendor capabilities to provide required products or services. Performs moderately complex systems modeling, simulation and analysis.

• Analyzes and evaluates major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system.
• Reviews user requirements and provides direction in the identification of problem and potential resolution.
• Provides analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.
• Defines system objectives and prepares system design specifications to meet user requirements and satisfy interface problems.
• Formulates logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques.
• Reviews alternate approaches and selects appropriate methodology.
• Recommends corrections in technical applications and analysis.
• Evaluates vendor capabilities to provide required products or services.
• Performs moderately complex systems modeling, simulation and analysis.
• Applies extensive technical expertise, and has full knowledge of other related disciplines.
• Develops technical solutions to complex problems requiring the regular use of ingenuity and creativity.
• Work is performed without appreciable direction.
• Exercises considerable latitude in determining technical objectives of assignment.
• Completed work is reviewed from a relatively long-term perspective, for desired results.
• Guides the successful completion of major programs and may function in a project leadership role.
• Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.
• Represents the organization as the prime technical contact on contracts and projects.
• Interacts with senior internal and external personnel on significant technical maters often requiring coordination between organizations.
• Provides technical consultation to other project teams within the assigned program.
• May provide work leadership for lower level employees.
• Excludes those with full supervisory responsibility.

• Ensures high levels of client satisfaction for the products/solutions supported.
• Addresses all questions regarding the installation, configuration and customization within the areas of domain expertise.
• Responds to Level 2 problems in a timely and accurate manner and ensures that Service Level Agreements are met.
• Processes high levels of expertise on products being supported and is knowledgeable of competitors products.
• May act as a technical and business domain subject matter expert to other groups and to clients.
• May research and resolve Level 3 support issues as required.
• May work on billable engagements as required to meet current client requirements.
• With minimum oversight, is capable of supervising a team of junior staff.
• May participate in selling or promoting of additional services.
• Identifies new services opportunities and ensures they are properly followed up to ensure closure.
• Escalates product issues to Client Management when support staff is unable to resolve them.
• Identifies documents and estimates (costs/revenue) opportunities for add-on services Attempts to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
• Documents resolutions to reported problems.
• Identifies product and documentation deficiencies and makes suggestions for improvement.
• May analyze and resolve problems escalated from within the organization
• Works with clients to define requirements for enhancement requests
• Manages the qualification and assessment of clients expectations.
• Acts as a subject-matter expert in one or part of a CMMi Process Area Applies CMMi compliant best practices and promotes continuous process improvement
• May manage the design and implementation of CMMi-compliant processes and process improvements
• May act as a technical and business domain subject-matter expert to other groups and to clients
• Provides on the job training to junior staff of the Team
• Acts as a consulting expert to advise on the functional/technical/organizational matters which can impact the work/business processes Incumbents

• Support Requests (Contacts) Problem Reports (ClearQuest Defects, UCFs) Change Requests (ClearQuest Feature, New Feature Suggestions) W-Alerts
• Process improvement suggestions and written reports on areas of substantial expertise.
• Applies extensive technical expertise, and has full knowledge of other related disciplines.
• Develops technical solutions to complex problems requiring the regular use of ingenuity and creativity.
• Work is performed without appreciable direction.
• Exercises considerable latitude in determining technical objectives of assignment.
• Completed work is reviewed from a relatively long-term perspective, for desired results.
• Guides the successful completion of major programs and may function in a project leadership role.
• Erroneous decisions or recommendations would typically result in failure to achieve major organizational objectives.
• Represents the organization as the prime technical contact on contracts and projects.
• Interacts with senior internal and external personnel on significant technical maters often requiring coordination between organizations.
• Provides technical consultation to other project teams within the assigned program.
• May provide work leadership for lower level employees.
• Excludes those with full supervisory responsibility.