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Technical Business Analyst, Corporate Websites OUR STORY Our client's Enterprise Digital Solutions team comprises a portfolio of diverse B2B and employee focused websites, analytics tools and productivity tools. We are responsible for driving strategic planning, project conceptualization, execution and customer support for systems including enterprise-wide Digital Workplace, publicity systems, Airtable, MS Teams and a self-service digital media portal. Our team works with departments across the entire company to understand how users are leveraging our applications, what new features are needed, and what problems we can help them solve. THE ROLE: Technical Business Analyst The Technical Business Analyst role is part Business Analyst, Scrum Master, Project Manager and Product Owner. You will be primarily responsible for analyzing and documenting requirements, and managing new feature and bug fix implementation through development, testing and deployment for various Marketing and Communications websites and internally built tools. The Business Analyst will work closely with business groups such as Corporate Brand Strategy, Publicity, Studios and Corporate Events as well as technical teams like QA, Development, and 3rd party technology vendors. This role will focus on both leading the development of building new features to keep these sites running and leading small website development projects. The Business Analyst should have a thirst for learning, a high technical aptitude, and very strong communications skills. MORE ABOUT WHAT YOU'LL DO: Technical Business Analysis
- Responsible for requirements gathering, analysis and writing functional documentation for Digital Workplace and related applications
- Provide detailed analysis of business requirements, processes and workflows to design and develop business and technology solutions
- Ensures business requirements are understood and documented, agreed to, and signed off by all stakeholders
- Liaising between Vendors, IT, internal customers and business groups to identify application enhancements and improvements
- Working closely with technical team (developers, operations, database engineers, etc.) to ensure they understand the functional requirements
- Testing of software, identifying issues and gaps from requirements, and facilitating user testing
- Coordinate small projects to ensure multiple parties understand what they need to do and when they need to do it by
- Work in a highly organized manner, keeping track of and prioritizing multiple projects and responsibilities and have the ability to act independently and proactively to move things forward.
- Undergraduate Degree or Professional Certificate, preferably in Computer Science, Management Information Systems, Digital Technology, UI/UX or a math/science related area
- 2-5 years of IT/Technology experience
- Experience supporting digital technology websites and applications, including basic understanding of CSS, HTML, CMS
- One year working in an Agile development environment
- Experience in documenting detailed functional requirements
- Experience writing user tip sheets and instructions
- Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
- Strong Microsoft excel or similar tools experience
- Ability to work effectively with cross-functional business and technical teams
- Demonstrated business acumen and the ability to apply technology solutions to solve business problems
- Highest level of ownership, accountability & integrity
- High level of curiosity, engagement and be willing to go the extra mile to accomplish your goals
- Some SQL or understanding of relational databases
- Database reporting
- Some website analytics experience (eg. Google Analytics, Adobe Analytics)
- Experience facilitating technical work involving SharePoint &/or other O365 tools