Unified Communications Engineer

07 Jun 2024

Vacancy expired!

We are looking for a Unified Communications Operations Engineer to help manage our global voice and video infrastructure. This will require working closely with members of our existing UC team in all of our office locations worldwide—along with colleagues from our IT Operations, Cybersecurity, and Networking groups—to operate, maintain, and support our UC products and services.Responsibilities include monitoring, troubleshooting, and supporting our global UC infrastructure. Our UC Operations Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, and juggling project-related tasks, all while serving as an escalation point for users and other technology groups.

  • 4+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite, including:
    • Cisco Unified Communications Manager versions 11.5+
    • Cisco Unity Connection 11.5+
    • Cisco Meeting Server
    • Cisco Expressway
    • Cloud Hosted Collaboration Solutions
  • Have a thorough understanding of core networking and telephony technologies, including experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.)
  • Experienced with maintaining and supporting multi-cluster environments
  • Experienced with upgrading and maintaining Cisco UC products, implementing and supporting audio/video conferencing endpoints, Cisco Jabber, and Cisco 8800 series phones
  • Able to collect and interpret log files, collaborate with support partners to solve problems, and manage expectations with colleagues and users
  • Have a working knowledge of signaling protocols (SIP, SCCP, H323, etc.) and experience with Session Border Controllers and SIP trunking
  • Be familiar with Cisco APIs related to UC products
  • Experience in programming or scripting is a plus

  • ID: #42532640
  • State: New York New york city 10010 New york city USA
  • City: New york city
  • Salary: $100,000 - $200,000
  • Job type: Permanent
  • Showed: 2022-06-07
  • Deadline: 2022-07-30
  • Category: Et cetera