Veterinary Receptionist

We have a PT and FT Client Service Coordinator (veterinary receptionist) position opened. Here are some specifics about the position at our location:

Our hospital:

We have 4 doctors, 1 practice manager, 2 shift leads, 3 CSCs, 9 LVTs (licensed vet techs) and 6 VAs (veterinary assistant)

We are here Mon-Sat 7-630, and closed Sunday

Proven exceptional client experience and positive associate engagement

No gossip policy

No drama policy

We are open every day of the year, except 6 days (Thanksgiving eve, Thanksgiving, Christmas Eve, Christmas, New Year's eve and New Year's Day).

The Job:

Call offs should be rare as they are a burden to the team, you should not call off more than once every 3 months

We are a very fast pasted work environment that requires team work and efficiency

This is a client facing position that requires a strong friendly, compassionate and empathetic personality

Needs exceptional, strong communication, able to leave a detailed message, strong and confident customer service and pet empathy and client care.

Phone calls consists of 50-100 calls per day, making appointments, confirming appointments, notifying owners of pet's preventative care status

Navigating and problem solving on how to help the client with questions or in need of a service

Standing, sitting and moving around the front and back of desk

Interaction with small, large cats and dogs

Restocking and cleaning exam rooms

Muli tasker esp with phones, scheduling appointments on the computer and acknowledging clients

Leaving messages for the doctor or licensed veterinary technician with date, client name, pet name, client number, the reason for the call and your initials.

Customer focus on the 10-foot rule to acknowledge client

Handling:

Cash, money deposit, pets, placing pets in kennels, being able to read friendly, stressed or aggressive pets

Cleaning scale, front desk, taking out hospital trash, cleaning chemicals, sweeping, mopping, safely handling pet waste

Associate Responsibility:

Basic work ethic

Come to work on time

Do not exceed the 60 min unpaid lunch break

Integrity and trust

Clean, neat and no body odor

All of our positions require every other Sat 8-hour shift minimum.

Associate needs to work at least 3 days a week

Shifts are primarily 7-430 or 930-630 or 1230-630 or mid

Required to be available for an 8 hr shift on your Sat worked

Uniform:

Sneakers

Scrubs

Light scrub jacket

We provide (2) sets of scrubs

Hiring:

Background check

Computer modules

3 weeks of paid training