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Job Description: VoIP Network Engineer Location: New York, NY/ Charlotte, NC/ Jacksonville, FLDuration: 12 months Description:Make Client Real Time Voice infrastructure reliable and agile for thousands of users.The Enterprise Voice team combines software and systems administration skills to build and operate a global Collaboration infrastructure.We need creative high energy engineers and technologists to help develop complex mission critical designs in a very fast past, constantly changing environment. In addition to our complex designs, the Enterprise Voice team routinely works on tasks related to: availability, latency, capacity, code lifecycle, deployment and configuration management.We collaborate with our Engineering teams to release new services and our Operations teams to solve issues impacting the banks users and services.Manage multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.Manage end-to-end Voice and Collaboration infrastructure delivery lifecycle including the collection and translation of business requirements to enable technical execution of network programs and projects.Plan and coordinate project deliverables across multiple service providers in support of network infrastructure project requirements.Manages and contributes to a portfolio of network infrastructure projects from design, build, through implementation and operational turn-over, with varying levels of complexity.Monitor incoming Service Request Fulfillment queue, including analysis of the incoming Request to better understand the customers business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate.Collaborate with other internal/external Bank teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment.Leverage designated tools and resources to create technical designs/Engineering Work Orders that will drive implementation during a pre-approved change window as necessary.Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production.Maintain accurate records of requests and communications by utilizing Banks systems of recordCommunicate the status and progress to the customer daily via the System of Record and respond to requests from customers in a timely mannerAdhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessionsProvide proper hand off for ticket/design and relevant details when necessaryCreate, modify, and represent appropriate change records required prior to implementing or hand-offProvide implementation support, as needed to other Vendors and Bank teamsProven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected resultsAbility to adhere to client Project Management and Change Management governance frameworkExcellent written/verbal communication & presentation skills at an executive level Required Skills Key Responsibilities:Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure complianceParticipate in peer reviews for high/low level designsEnsure LOB and production characteristics are understoodResponsible for delivery of complex solutions on time and on budgetDevelop detailed, low level technical designs for complex Enterprise Voice SolutionsEnsure successful delivery of technical solutions into the production environmentProvide L3 support to resolve complex and visible production issues as requiredAccountable for production environment oversightResponsible for capacity, security, continuity, and availability managementDesign to meet customers availability requirementsRecommend and leverage tools to ensure effective platform managementEvaluate high risk changeProvide subject matter expertise to line of business, relationship managers, network teams including OperationsIdentify risks and recommend remediation processEngage with GIS, Compliance, and Legal to ensure proper controlsEnsure the stability of environment through lifecycle management Required Skills Required Technical Skills:Demonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions including CUCM, Unity Connection Voice Mail, CUCIMOC, SCCP, Jabber and SIP.Broad working knowledge of call routing in complex fortune 50 company with QSIG, MGoogle Cloud Platform, CAC, H323 and SIP Trunking to Session Boarder ControllersFirm understanding of TDM systems, VoIP disciplines and call control disciplines.Platform knowledge, with experience integrating to Cisco, Microsoft Skype, Genesys and Sonus productsSIP and Traditional ISDN/PRI Trunking hands on experience engineering or troubleshootingVoIP endpoint configuration to meet site specific environmental requirementsSonus Gateway or other industry Client Technologies configuring and/or integration experienceVLANs, switchport configuration, layer two networking, QOS on Data routing a plusE911 configuration on Cisco and Avaya products Professional Competencies:Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as requiredAbility to thoroughly review, understand and interpret technology updates for applicability in the environment we supportAbility to interact effectively with all levels of customers and leadershipAbility to handle multiple tasks simultaneously and respond under pressureIntermediate proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio Desired Skills General Skills:The Individual must possess the ability to analyze and understand a variety of existing and emerging business requirements, interface with technology engagement teams as a fully seasoned and proficient solutions engineer, in providing best in class solutions that align to meet business and technology requirements. This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a team player who can also work independently in managing to multiple deadlines, priorities and diverse set of applications and requirements.Candidate will be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering technical solutions.
- ID: #49818821
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State: New York
New york city
10045
New york city
USA
- City: New york city
- Salary: $65+
- Job type: Contract
- Showed: 2023-04-28
- Deadline: 2023-06-13
- Category: Et cetera