Administrative Care Manager

MGA Homecare is seeking a healthcare administrative professional with proven experience in managing client and employee relationships as it pertains to non-clinical oversight. This Administrative Care Manager reports to the local site Administrator and is responsible for the recruitment of external field staff and management of the non-clinical operations Experience with Microsoft Office, EHR’s, scheduling software, and general office machines and internet usage required. The position is based in Raleigh and is not a remote position. Local travel may be required as needed to support the clinical team. Most importantly, we are seeking a team member that is a great fit to our culture of adaptability, discipline, supportiveness, and creativity to support opportunities for career growth with MGA Homecare. Recruit new candidates and manage current field staff. o Trains new employees and provides assistance in orientation. o Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. o Negotiates salaries with candidates/external employees. o Completes requested schedules for staff, pending authorization. o Assists with external employees time and attendance issues. o Verifies time sheets against schedule. o Adheres to client confidentiality at all times. o Rotates shifts as part of the on-call schedule o Schedules new admissions, giving non-clinical information to caregivers. o Manages client’s care schedules. Provides customer service to both clients and external employees. Accompany the Clinical Case Manager to 60-day recertification visits at the client’s home, as requested by supervisor. Collaborate with recruiting team to address long and short-term client staffing needs. In collaboration with DOCS and clinical team, assist in setting up the meet and greet process, staff- patient interviews, and new admissions. Work with local RCM to ensure that authorization for services is in place prior to staffing and that accurate utilization of hours occurs on a weekly basis. Supports and executes the mission, ethics, and goals of the company effectively. Demonstrate strong operational knowledge of payer source requirements, state Medicaid system, MGA software systems, internal processes, policies, and procedures. Appropriately communicate and escalate to management issues that arise with clients and/or field staff. Monitor and improve missing/late notes, overtime, missed coverage, and gross profit margins. o Represents themselves in a positive and professional manner in the company and community. o Adheres to dress code with a clean and neat professional appearance. o Reports on time and as scheduled in order to complete work within designated time. o Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team. Associate's Degree in Healthcare related field of study 2+ years’ experience in a customer service role 1+ years’ experience in management position preferred Current state driver’s license and automobile insurance Enthusiastic, reliable, and independent self-starter with strong organizational, decision making, problem solving and creative thinking skills Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team Honest, high level of work ethic and integrity, assertive and strong desire to succeed Ability to effectively communicate in English- verbal and written (additional languages preferred) Benefits are available to eligible employees on the first of the month after 30 days of employment and include: Health, Dental & Vision Coverage Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 401(k) retirement plan Paid Time Off (PTO) Company Paid Holidays