ADS Technology Delivery Lead

ADS Technology Delivery LeadCharlotte, North CarolinaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.Responsibilities:The role may require working directly with a Technology Delivery lead if the project is technology focused or independently if the project is process driven. In such cases, this position must be able to identify the key resources required for the project and ensures that their deliverables are completed to meet the timeline requirements

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

Manages coordination of delivery and dependencies across multiple teams

Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

Supports resource planning for delivery and execution

Ensures adherence with Enterprise Change Management standards

Required Skills:

Plans, organizes, monitors, and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.

Coordinate and facilitate routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, tollgates, and so on).

Takes ownership of the successful implementation of project scope as agreed upon with the Line of Business partners.

Plan and coordinate delivery and dependencies across multiple teams.

Facilitate dependency management/risk management /impediment removal for the defined deliverables.

Promote/facilitate communication and collaboration across organizations to support the deliverable completion and timeline.

Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.

Ensure that execution is aligned with deliverable requirements by working with thesponsor/stakeholders.

Ensure deliverables comply with Enterprise Change Management standards.

Support resource planning for delivery/execution

Documents the success metrics upon project completion

Assist in resource financial forecasting and resource planning for delivery/ execution

Work independently, possess a strong process expertise, and demonstrate strategic thinking and tactical planning with a proven ability to turn complex ideas into well structured processes.

Develop concise and succinct presentations that will influence dialogue at all levels including the expertise in knowing the fine balance between detailed and high-level messages.

Ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Desired Skills:

3–5 years prior project management experience

3–5 years’ experience with ITSM/Remedy

Working familiarity with JIRA and Agile View

Strong attention to detail with problem solving and organizational skills.

Demonstrated ability to communicate (written and verbal) with internal and external partners.

Ability to manage and shift priorities as needed.

Strong risk and governance mindset

Process design, remediation, and improvement skills

Project Management skills and disciplines

Strong relationship management skills to gain buy-in, build consensus and resolve conflicts timely.

Strong problem solving and conflict resolution skills in across-functional team.

Microsoft Office (Word, PowerPoint, Excel) proficient

Ability to manage multiple priorities for concurrent projects effectively.

Strong decision-making skills with an assertive and proactive communication style

Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.

Enthusiastic, energetic, determined, and positive – especially under pressure

Ability to navigate enterprise, research, and resource information across the bank.

Experience supporting and participating in technology change efforts in project manager role.

3 - 5 years of experience as a network or systems engineer delivering infrastructure services such as DNS, Load Balancing, Data Connectivity, Firewall, etc.

Project Management Professional (PMP) Certified

Visio and process mapping

Working familiarity with PPRT for program and project management

Working familiarity with PCM for initiative financial management

Working experience with ServiceNow

Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .