Vacancy expired!
- Serve as point of contact for end user support as well as a subject matter expert for the applications and business processes.
- Develop a deep working knowledge and understanding of the end user, business processes, message flow, data, and capabilities of SS9, and how the products empower the end users success.
- Collaborate with cross-functional teams and business partners to help implement and deliver enhancements and technical solutions, resolve issues and to ensure applications remain stable
- Identify problems, develop solutions, and take actions to resolve.
- Resolves complex system & business process problems.
- Analyzes and develops plan of action to correct or eliminate future issues.
- Monitor production operation of assigned applications which involves reviewing and reacting to daily performance logs.
- Respond to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA).
- Escalates system and data issues to IT for resolution.
- Participate in on-call rotation as well as evening and weekend support as needed for technical releases and maintenance.
- Present information on technically complex subjects in an understandable manner in both oral and written format to management.
- Clearly communicate appropriate information including downtimes, change management, status, issues, defects, etc. to business partners, IT management and any other stakeholders.
- Build working relationship and manage expectations with relevant stakeholders.
- Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation, and well-maintained records.
- Performs software testing and support for planned upgrades and releases of enhancements and fixes.
- Create and verify various process scenarios for software testing and utilizes testing methodology and tools to process, organize, store, and manage documentation for each phase of testing as applicable.
- Interact with vendors to represent business operations need to resolve business and application issues as needed.
- Use an Agile methodology and appropriate Human Performance tools effectively.
- Be open to new ideas and to innovate.
- Foster a culture of kindness, empathy and innovation centered on the users we serve.
- Bachelor’s degree in Computer Science, Engineering, or a related discipline; In lieu of a degree: 4+ years of related business experience.
- Work experience in addition to degree: 1-3 years of related experience in business and or information technology systems analysis or support.
- 3+ years of experience in workstation desktop and mobile technology support and troubleshooting.
- At least 1 year of experience participating in delivering IT projects.
- Demonstrated strong analytical and communication skills.
- Ability to work effectively with customers, IT management and teammates.
- Demonstrated ability to gather requirements and develop business cases.
- ID: #49248869
- State: North Carolina Charlotte 28201 Charlotte USA
- City: Charlotte
- Salary: Up to $40
- Job type: Contract
- Showed: 2023-02-16
- Deadline: 2023-04-08
- Category: Et cetera