AWS/DevOps Site Reliability Engineer

AWS/DevOps Site Reliability Engineer in Charlotte, North Carolina Posted 02/16/22

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top three fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.

• Fast paced, highly collaborative, teamwork-oriented environment
• Make an immediate impact in this high visibility role
• Base salary of $145k with bonus potential and excellent benefits package
• Top-notch leadership committed to developing people

• Charlotte, NC - 100% remote for now, then will sit Hybrid (3 days in office, 2 days remote) when staff transitions back into the office after February.

• Collaborate with Cloud Engineering, Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness.
• Use technical knowledge, creativity, and company practices and to drive down occurrences of incidents through development of proactive alerting and monitoring.
• Provide continuous feedback to development teams on system stability, defect analysis and system enhancements.
• Develop runbooks and patterns for AWS/DevOps operations
• Serve as a mentor to lower- level developers and IT operations teams
• Participate in technical discussions with the development team for deployment and code reviews
• Drive knowledge transition from development to sustain team for each functional deployment
• Work with IT business and development partners to gather inputs to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
• Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues
• Lead RCA and SWAT investigations for the IT Operations team
• Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
• Facilitate day to day execution of real time L2 technical support and troubleshooting
• Attend CAB Meetings and approve changes
• Support business continuity and disaster recovery activities
• Lead maintenance of master documents i.e. Runbook, Playbook and help maintain accurate application documentation
• Provide guidance in resolving performance related issues and designing solutions for any technical issues faced by the application
• Review and accept the technical documentation

• BS (preferably MS) in Computer Science or related field preferred
• 5 + years of experience in a similar sustain role and extensive knowledge of associated processes
• Shows deep knowledge and understanding of enterprise-scale platforms and architectures
• Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
• Experience with Co-ordination between upstream applications to resolve incidents
• Grasps new technologies and can adapt to rapid shifts in priorities
• Experience with implementing sustainable, audit-ready processes to support IT controls such as executing deployment, access management, audits, incident management, change management, etc.
• AWS/Cloud hands on experience
• DevOps hands on experience with DevOps tools such as Python, Terraform, Jenkins, GitLab, Ansible, docker
• Applied experience with as many of the following as possible: Unix and Windows platforms, Java EE, JavaScript, Spring, Spring Boot, REST API/Micro Services, Shell Scripting, Python, PL/SQL and databases, specifically Oracle
• Experience with Splunk, AppDynamics or other similar monitoring tools preferred
• Correlate environment conditions and metrics to application events
• Experience debugging problems in a distributed system