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- Engage with employees to understand accommodation needs in the workplace
- Analyze medical documentation to assess an employee's accommodation needs
- Engage the employee's manager to understand business requirements and discuss workplace accommodations on behalf of the employee
- Mitigate risk by identifying inconsistent accommodation practices
- Contact medical providers for additional information regarding an employee's medical restrictions
- Influence managers, senior leaders, and HR partners on potential risks for accommodations requests
- Partner with Legal, Employee Relations, Worker's Compensation, MetLife, Sedgwick and HR Managers to review accommodations requests
- 3-5 years of Employee Relations and/or Human Resources client facing experience with focus on customer service
- Working knowledge of the Americans with Disabilities Act, FMLA, and state disability laws
- Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand
- Excellent verbal and written communication skills - must be able to understand and explain complex topics to people in clear, concise and understandable terms
- Exceptional customer service with proven ability to demonstrate care, empathy, patience and listening skills
- Proven experience in researching, documenting, and escalating issues as required
- Desire to continuously improve experiences for the clients
- Ability to multi-task in a high performing environment while focusing on attention to detail
- Excellent typing skills and computer proficiency, including the ability to talk, type and navigate multiple systems simultaneously
- Highly organized, accuracy driven, proactive work ethic to ensure consistency of data entry and appropriate urgency to sensitive situations
- Ability to navigate a conversation in a confident manner geared towards resolution and accurate data collection/confirmation (asking closed-ended questions in an empathetic way)
- Experience with appropriately handling and safeguarding confidential information
- Ability to manage multiple cases simultaneously and resolve them in a timely manner
- Ability to effectively document notes in a clear and concise manner
- Ability to talk and types notes simultaneously
- Proven experience managing multiple competing priorities simultaneously, strong prioritization and time management skills, self-directed and results oriented
- Bachelor's Degree
- Knowledge of Employee Relations regulations and policies
- High-touch case management experience
- Experience in escalations and issue management
- Knowledge of Human Resources products and processes
- ID: #23699986
- State: North Carolina Charlotte 28202 Charlotte USA
- City: Charlotte
- Salary: USD TBD TBD
- Job type: Contract
- Showed: 2021-12-01
- Deadline: 2022-01-30
- Category: Et cetera