Business Analyst / CRM Administrator

Business Analyst / CRM Administrator in Charlotte, North Carolina Posted 06/10/22

• Large, well-established international consumer products company with a large, growing presence in the greater Charlotte market
• Recognized for having one of the most iconic brands in their industry as well as a deep heritage of performance, compelling innovation, and product diversification
• Leadership has in-depth industry knowledge and expertise; very committed to the business, its customers, and its product, but most importantly it's people
• A fun, fast-paced, and innovative working environment with a philosophy of developing and investing in talent

• Opportunity to be a part of a growing, innovative team
• Open door policy and collaborative team that welcomes, and strongly encourages creativity and new ideas
• Chance to gain valuable experience in the consumer goods products industry
• Fun, lively company campus for individuals who would like to be in office but flexibility of hybrid work schedules

• Large, well-established international consumer products company with a large, growing presence in the greater Charlotte market
• Recognized for having one of the most iconic brands in their industry as well as a deep heritage of performance, compelling innovation, and product diversification
• Leadership has in-depth industry knowledge and expertise; very committed to the business, its customers, and its product, but most importantly it's people
• A fun, fast-paced, and innovative working environment with a philosophy of developing and investing in talent

• Opportunity to be a part of a growing, innovative team
• Open door policy and collaborative team that welcomes, and strongly encourages creativity and new ideas
• Chance to gain valuable experience in the consumer goods products industry
• Fun, lively company campus for individuals who would like to be in office but flexibility of hybrid work schedules

• Drive process improvements by following a System Development Lifecycle process, including business process analysis, requirement gathering sessions, solution design, unit and user testing, user training and post production support
• Diagnose and resolve Salesforce Sales & Service Cloud technical and functional issues
• Keep current with functional enhancements and Salesforce administrative best practices
• Recommend sustainable processes that support departmental goals and subscribe to IT strategy and enterprise architecture

• 2-3 years' experience in an administration support role for Salesforce Sales & Service Cloud; certification a plus
• Excellent report development and data analytical tool skills, preferably in SQL, Power BI or Excel
• Exposure to data integration tools; Boomi, SSIS or Data Factory is a plus
• Ability to thrive under pressure, meet deadlines, and adapt to shifting responsibilities, priorities, and challenge