Collections Specialist

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collections of outstanding invoices. This role involves close collaboration with internal and external customers to resolve billing issues and maintain accurate records, contributing to the overall financial health of the organization.Proactively contact customers to collect overdue invoices and ensure timely payments while maintaining accurate records of collection activities.Monitor and review past-due accounts, identify discrepancies, and collaborate with internal teams and customers to resolve billing or invoicing issues.Analyze accounts for deductions, tax exemptions, and credit limit concerns; recommend appropriate adjustments or actions.Run regular aging and dunning reports to prioritize collection efforts and support monthly account management processes.Review and release customer orders held for credit review and provide recommendations on customer credit limits based on history and Dun & Bradstreet assessments.Manage invoice distribution and accuracy, including input into customer-specific EDI systems and sending statements and supporting documentation via mail or email.