Customer Service Representative job vacancy

Vacancy expired!

Duration: 3 months (With the possibility of extension)

Job Responsibilities:

Responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers.
Resolves the most complex escalation items such as: exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing.
Duties may include: communicating with other departments, managers or vendors to resolve customer issues; team lead responsibilities including providing assistance to less experienced representatives.
Providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes; reviewing the work of and providing guidance to less experienced representatives.
Reviews data and reports trends to management.
Other duties may include: performing the operational duties of the supervisory position, offering or recommending products based on customer needs, and project work. May require certification.

Required Qualifications:

3+ years of experience interacting with people or customers demonstrated through work, military, or education.
Desired Qualifications: Strong knowledge and understanding of bank policies, procedures, and systems Strong organizational, multi tasking, and prioritizing skills Ability to work in a fast-paced action oriented environment.
Customer service focus with experience processing complex transactions and performing extensive research to resolve complex customer issues.
Excellent verbal, written, and interpersonal communication skills

To know more about Collabera, please visit us on www.collabera.com.

Should you have any questions, please feel free to call me on

(

973) 867 0452 I am looking forward to working with you.

Customer service,Inbound calls,Outbound calls