Customer Success Engineer - NGFW

Your Career Our Engineers provide deep product-level expertise in deployment, adoption and optimization, communicating new versions/features, offering product support and advisories and helping to resolve escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) and Cloud-Delivered Security Services (CDSS) technologies.  Your ImpactProduct ExpertiseAs the technical SME, you will work with Product, Engineering and Account teams to ensure our customers and partners get the most out of our productsProvide product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycleProduct AdoptionServe as a customer advocate driving product adoption through PANOS upgrade planning, best practice assessments and security posture improvementIdentify innovative use cases to influence product roadmap and featuresEvaluate risk, complexity and benefits of feature implementation for Enterprise customersCustomer ImpactGain an understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and supportEnsure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectivesPartner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans