CX Usability Lab & Operations Support Associate

CX Usability Lab & Operations Support Associate in Charlotte, North Carolina Posted 08/18/22

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

• Support the CX research team with research recruiting, lab scheduling, and coordinating lab events.
• Collaborate with research partners, product management UX designers, internal SME's and vendors
• Monitors all the tasks and initiatives associated with digital transformation/research programs.
• Set deadlines, assign responsibilities, monitor and report project status CX researchers
• Proactively identify risks and recommend alternative solutions when planned schedule is jeopardized
• Manage day-to-day operations of the CX Usability Lab, including technical operations of the lab.
• Manages lab budget and inventory including purchasing of supplies and services ensuring that they are necessary, reasonable and project related.
• Tracking lab financing and budgeting
• Craft recruitment plans for studies with complex target audiences; This may involve coordination with other teams or vendors to source niche profiles
• Contact potential participants to schedule a research session, and manage participant expectations on time investment and all pertinent project details
• Ensure all non-disclosures and consent forms are signed by participants prior to their participation

• 2+ years' required, 3+ preferred CX experience
• Eagerness to learn
• Excellent time and project management skills with managing multiple task.
• Exemplary written and oral communication
• Ability to flexibly switch between teamwork and individual work.