Data Analyst Customer Relations

At Rituals we value the conversation with our customers. That’s why we see our Customer Relations activities as a crucial part of the company’s success. We believe data is key in optimizing these activities. Are you a passionate Data Analyst eager to play an important role in this process? Then you might be our next Data Analyst Customer Relations (CRM).YOU ARE ALL ABOUT ANALYSING CUSTOMER BEHAVIOURWe are searching for a highly skilled Data Analyst Customer Relations to join our Marketing Analytics and Customer Relations team. In this role you will be responsible for gathering, analysing, and interpreting customer data to improve customer engagement/operation, satisfaction, and retention. By collaborating  closely with customer relations managers, marketing teams, product managers, and other data analysts you provide insights and recommendations for enhancing the customer experience.This matches you as Data Analyst Customer Relations (CRM). For 40 hours per week, you:Enjoy identifying and developing data analytics from large datasets through SQL coding, to highlight opportunities for improvement of the journey of our customersTruly like to figure out business needs and are able to transform them into analytical use cases, models or metricsGet a kick from bringing current dashboarding and analyses to the next level and clearly explain the outcomes to relevant stakeholdersHelp improve measurement and tracking of customer operationsCreate a systematic way of leveraging data for customer operations and ensuring effective planning and implementationYou will work on a broad range of projects related to Customer Relations within RitualsWorking at Rituals means constant innovation. As a Data Analyst Customer Relations, it is your job and passion to unravel the behavioural trends of the Rituals customer and showcase these to your colleagues. By analysing and visualising statistical output, you’re able to paint a holistic view of our customers and are able to pinpoint the next business innovations.We are proud that Rituals is a Certified B Corp™ - meaning we are a company that uses business as a force for good. We excel in this movement by making it data-driven and customer-based.JOIN OUR TEAMYou will be part of both the Marketing Analytics and Customer Relations teams. In your day-to-day business you will work together with a big group of motivated Customer Relations colleagues on topics related to their activities. This team aims to deliver the best experience for our customers. The fact that each Customer Relations representative enjoys helping our customers in a unique and personalised way, results in an always positive, outside-the-box, and energetic environment. Additionally, you will work closely with the Marketing Analytics team to, together with other passionate data analysts who are specialized in various topics such as sales, marketing and digital platforms, you will take Rituals to the next level in terms of generating value from data. Together with other analysts ensure that insights are combined and leveraged to their full potential across the company.THIS IS YOUHigh on energy, low on ego and with a little bit of humour. You feel comfortable working in a high-paced environment and you are excited to be part of innovative projects. You are also one of a kind because of your ability to fill the void between business requirements and statistical output. In addition, you burst with ideas and can’t wait to get your hands dirty. And on top of it, you have:A minimum of 3 years of relevant working experienceHands-on experience with descriptive- and predictive analyticsSQL is for you like a native language. Familiarity with Python, or R would be a plusExperience with building dashboards in Power BI or similar tools for data visualizationKnowledge of Analytics platforms (Google Cloud preferred)Familiarity with Salesforce Service Cloud is a plusEnthusiastic about stakeholder management, including showcasing insights to peers and stimulating of translating insights to actionable business tacticsExcellent written and oral communication skills in English are a mustA GUIDE WITH OUR BENEFITSIf you feel good, our customers feel good. Therefore, as Data Analyst Customer Relations (CRM), based on a 40-hour work week, you can expect:a salary that matches your knowledge and experience.a MacBook and iPhone20% discount on our products.25 vacation days.100% travel allowance for public transport.unlimited access to the “Rijksmuseum” in Amsterdamfresh fruit, free snacks and healthy lunches.an annual bonus based on business goals,opportunities to continuously develop yourself by attending trainings and courses.YOUR PATH TO A NEW CAREERIf what you have read is what suits you, what you are passionate about and how your preferred next step looks like, then please apply directly online!  Gretsen Soerdjbali (Recruiter) will contact you within 10 working days.You will have an introductory meeting with Paulien Leegwater, Manager Business Excellence and Frank Verburg, Customer & Marketing Analytics Manager.You will have the second interview with Daan van der Lugt, Head of Digital Marketing and Rommy Hofler, Head of Customer Relations.Shortly after this you will receive a proposal with the terms of employment to join Rituals.Any questions? Please reach out to Gretsen Soerdjbali (Recruiter) via 06 - 34 12 07 49 or gretsen.soerdjbali@rituals.com.Acquisition is not appreciated.WE ARE RITUALSAt Rituals a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Data Analyst Customer Relations (CRM).- Raymond Cloosterman, CEO Rituals.