Delivery Manager Senior for FIS® LendAmend

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Job DescriptionThe world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: About the role:Responsible for high-level relationship management and service delivery for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.NOTE: This role may be worked remotely from anywhere in North America About the team:FIS® LendAmend centralizes and streamlines the entire loan amendment process for the leveraged loan marketDUTIES & RESPONSIBILITIES Manages client service team delivering the LendAmend Product offering to our existing client base (sell-side and buy-side) Oversees and monitors team operations, internal and external reporting, and project assignment. Manages, develops and mentors team; sets goals and reviews team performance. Works with clients on new amendment engagement, including active management and communication with relevant parties, e.g., external counsel, capital markets, agency operations, buy-side investors, etc. Collaborates with delivery partners to continuously improve service levels and service quality. Interfaces with product management and development team to ensure product offerings remain competitive in the market; helps identify synergies across other product groups. Partners with sales on new prospects; facilitates product introduction and demonstrations.GENERAL RESPONSIBILITIES Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution. Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise. Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution. Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements. Has profit and loss responsibilities. Works to maintain and grow client relationships while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals. Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services. Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors. Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function. Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement. May work at an FIS or a client location. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor’s degree in business, computer science or information systems or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry Proven track record in client relationship management, service delivery and/or the sales of technology products and services Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise Demonstrates the ability to lead by example and motivate professional level staff Displays strong leadership qualities, decision making abilities, and strong business judgment Possesses strong personnel management skillsAdded bonus if you have:Syndicated Loan deal management experience is essential.What we offer you:At FIS, we hire the best. In return, you receive exceptional benefits including: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits.             .Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass