Design & Process Lead - People and Culture

Reporting directly to the Head of Program Governance, join Nine’s People & Culture Transformation journey in this newly created role as our Design & Process Lead!Make your mark by strategically designing and revolutionising our People & Culture processes, applying a user-first approach to boost efficiency and deliver intuitive, streamlined experiences across our entire workforce.Day to day you will:Lead discovery and process analysis across P&C, documenting current state and establishing a comprehensive P&C service catalogue.Apply improvement methodologies to identify bottlenecks and then design future-focused processes for greater efficiency and scalability.Champion a Human-Centred Design (HCD) approach in service design, ensuring processes are simple, intuitive, and digitally enabled for a seamless user experience.Leverage technology, automation, and AI to drive process optimisation and work closely with the HRIS implementation team to ensure system alignment.Own and manage improvement projects from concept to successful implementation, translating employee data and feedback into actionable design recommendations.Collaborate effectively with P&C leaders and functional heads, building internal HCD capability and partnering on change enablement for smooth adoption.