Deskside Support Technician in Asheville, NC

15 Jun 2024

Vacancy expired!

Responsibilities:

  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
  • Performs work in compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
  • Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
  • Provide training end users on how to operate the equipment as requested
General Requirements/Experience:
  • 5+ years of experience in the field working as an IT Support Specialist or in a related area.
  • Familiar with a variety of the fields’ concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
  • Excellent technical knowledge of PC’s and desktop hardware.
  • Able to operate effectively in a team environment with both technical and nontechnical team members
  • Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills
  • Planning, organizing skills + good administration management skills
Desired:
  • Microsoft Certified Technology Specialist essential, A+, or similar certifications