Desktop Support Technician

08 Jul 2024

Vacancy expired!

Description:The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required. RESPONSIBILITIES: Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products. Construct, install, and test customized configurations based on various platforms and operating systems. Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. Where required, administer, and resolve issues with associated end-user workstation network software products. Maintain, Monitor, and Document Azure Active Directory, Microsoft Teams, Microsoft Exchange Online, Azure Active Directory Domain Services (AADDS), and other relevant services. Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. Ensure that desktop connections, i.e., network jacks, are in proper working order. Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. POSITION REQUIREMENTS: High School diploma or equivalent, and/or 3 years work experience in related field. Excellent knowledge of PC and desktop hardware. Excellent knowledge of PC internal components. Hands-on hardware troubleshooting experience. Extensive equipment support experience. Working technical knowledge of current protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation and OEM guides. Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.Skills:Windows 10, active directory, Help desk support, Windows, Help desk, Office 365Top Skills Details:Windows 10,active directory,Help desk support,Windows,Help deskAdditional Skills & Qualifications:Office 365, NetApp, Cisco, and VMWareExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Full-time