Desktop Support Technician II

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. We are currently searching for a qualified Desktop Support Technician II to join our client for an onsite position in Goldsboro, NC.Responsibilities:

• Set up and manage user accounts and permissions to access to a network
• Uphold and test security, blocking unapproved access
• Chalk out maintenance plan for the prevention of unexpected failures
• Set up the organization's computer system to meet specific business goals
• Monitor day to day computer performance
• Update and maintain the computer inventory and equipment
• Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors
• Help coordinate with vendors to resolve technical problems with desktop computing equipment and software
• Endorse and apply upgrades to systems to ensure durability
• Assess functional needs to regulate system purchase specifications
• Resolve hardware and network connectivity issues
• Validate & approve VPN access for all remote users
• Assist in technical upgrading and maintaining of entire desktop systems
• Support in testing and deployment of new applications and systems
• Train and guide staff hardware and software usage
• Advising staff on appropriate procedures for directing their IT-related queries and recommendations
• Delivering IT and related assistance upon request, or as you deem suitable
• Configuring new desktops, routers, modems, and similar devices
• Performing routine inspections and upkeep of existing installations
• Updating computer operating systems and other important software, as needed
• Substantiating requests for hardware and software purchases and upgrades
• Providing suggestions on appropriate training for staff

• Bachelor's degree in a computer-centered discipline preferred
• 3 to 5+ years of experience as a desktop support technician or equivalent
• Capabilities needed to deliver in-person and remote IT aid
• Fantastic installation, diagnostic, upgrade, and restoration abilities
• Excellent vertical and lateral thinking, not intimidated by complex problems
• Superb time management skills, able to work independently
• Strong written and verbal communication skills
• CompTIA A+ / Network+, Microsoft, and Cisco certifications preferred
• MCDST (Microsoft certified desktop support technician) preferred
• MCSE (Microsoft Certified Solutions Expert) preferred
• MCP (Microsoft Certified Professional) preferred
• HDI - Desktop Support Technician Certifications preferred
• Must be able to pass pre-employment drug screen
• Basic understanding of Active Directory, Domains & VPN's
• Experience with local and network printer support