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Job Summary Responsible for providing technical analysis support to internal and external customers. Responsibilities include an orbit ITIL-influenced Incident Management, Service Request Management, and Problem Management as they pertain to the SaaS platform
Principal Duties & Responsibilities • Services and provides technical support for a set of internal/external customers • Research customer defect tickets and conduct testing to replicate and pinpoint the issue; provide next steps and specs to developers to resolve. • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. • Successfully participate in multiple projects and assignments simultaneously • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. • Updates stakeholders with regular status on tickets (technical or non-technical) • Improve processes by studying current practices, designing modifications • Understanding of ITIL Service Operations, primarily including Incident Management, Service Request Management, and Problem Management • Write basic SQL statement to retrieve/update data • Performs other related duties as required Education & Experience Required- Bachelor's Degree Computer Science, Information Systems, Business Admin or related field
- Four or more years work related experience
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- ID: #44135095
- State: North Carolina Charlotte 28201 Charlotte USA
- City: Charlotte
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-07-16
- Deadline: 2022-09-13
- Category: Et cetera