Digital Service Delivery Lead

Job Summary The Digital Service Delivery Lead has full accountability for the end-to-end delivery solution process, which extends across the functions of plan, build and run. Responsible for all initiatives within their distinctive service domain. Manages the direction for teams responsible for planning, designing, developing, delivering and operating IT solutions for the business and customers; provides management direction and supervision for teams delivering solutions across both the business and IT; assists the Digital Service Director in developing long-range visionary strategic plans; analyzes trends in technology; analyzes the impact of emerging technologies on the business and provides assessments and solutions to address technology and business issues; manages financial resources of the company while ensuring the development of high-quality, low-cost technology solutions aligned with customer and business needs and establishes relationships with employees and key stakeholders (internal and external). Responsible for developing and running agile based work teams with the intent of delivering business value in every sprint.

• Builds and sustains a trustworthy relationship across the digital organization; Sets overall guidelines and performance measurements for service domain; Ensures leadership skills are at a level where they can drive the teams to meet expectations
• Works directly with the Digital Service Director to create strategic plans for the business' future growth to ensure the digital organization is responsive to company growth and objectives; Prepares and submits budgets, strategic plans, estimates, forecasts, statistics, analysis and financial information in conjunction with ongoing business requirements, priorities, policies, and procedures
• Assists the Digital Service Director in designing and implementing policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments; directs the planning, development, implementation and ongoing support needs of integrated IT initiatives to support business strategies
• Participates in business strategic planning and decision-making at the division level and may be involved to some extent in visionary strategic planning and decision-making for the organization; Directs business technology planning for assigned business domains/divisions in a highly technical and strategic area
• Directs management activities and initiatives at the subdivision level and may direct management initiatives at the division level; supervises managers and supervisors, as well as consultants and professional staff
• Oversees services provided to assigned business domains; focuses on one or more business segments of moderate to high complexity; communicates frequently with portfolio domain leads, providing feedback and recommendations and interacts with executive management, providing strategic recommendations
• Provides both business and technical leadership and vision, and leads the development of standards and decisions regarding changes to systems/applications
• Assists the Digital Service Director in creating an integrated digital and information technology strategy/plan to support multiple business unit strategies, which may include analyzing new emerging technologies and translating implications of the new technology into an effective integrated IT strategy for multiple business units
• Provides enabling technology solutions that make it easier for customers and suppliers to do business with the enterprise as well as increase revenue and profitability
• Integrates high quality, low cost services across multiple businesses and customers
• Allocates resources (budget and people) and directs the development and delivery of training for internal and external IT users to ensure productive use of existing and new systems
• Champion of Agile based processes to drive speed to value
• Provides fact based reporting of results; is measured to delivery of digital initiative (scope, schedule and budget) within scope, but also the business results including adoption, revenue growth, customer experience and cost efficiency targets
• Is an advocate of change always looking to improve how we operate to better serve the company
• Performs other duties as required

• Minimum Required Bachelor's Degree Computer Science or Information Systems or related field
• Minimum Required Eight or more years of relevant technical and business experience
• Minimum Required Five years of managerial experience in a complex business environment involving multiple business issues
• Minimum Required Leadership experience in managing cross-functional teams and the flexibility to deal with people at a variety of levels (internally and externally)
• Minimum Required Demonstrated ability to launch and deliver multiple IT projects on time and within budget
• Minimum Required Experience implementing holistic management solutions; teamwork and interpersonal skills at all levels of management; analytical, problem solving, and conceptual skills
• Minimum Required Experience leading a team; attention to detail and organization skills; ability to utilize metrics and data to improve service quality and team performance

• Preferred Master's Degree Computer Science or Information Systems or related field
• Preferred Certification Certified Project Management Professional or equivalent professional training

• Distributed Processing - Intermediate
• Mainframe Computing - Intermediate
• Data Standards - Intermediate
• SDLC Intermediate
• Agile - Intermediate
• Development Methodology & Procedures - Intermediate
• Ability to multitask and manage in a cross- functional environment
• Project management and agile methodologies and tools, resource management practices and change management techniques
• Understands and stay current with industry trends, new managed service news, and cloud computing models
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Acting as a Champion for Change
• Demonstrating Initiative
• Developing Talent
• Managing Performance