ECS EBox Operations Processor

About this role:Wells Fargo is seeking an Operations Processor in Electronic Commerce Service (ECS) EBox. The selected candidate will work with customers and third party billers to resolve complex investigations with billing and remittances. Learn more about the career areas and business divisions at wellsfargojobs.com.In this role, you will:

Perform moderately complex operations duties in support of either a service center or department environment

Require considerable knowledge of company personnel policies and practices

Collect data and prepare related operational reports

Prepare input forms for automated data processing system

Utilize the company's internal operations to perform duties

Coordinate projects

Furnish information to authorized persons

Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Payment Operations experience

Customer Service experience

Proven ability to meet deadlines with time sensitive information

Electronic Commerce Service (ECS) experience (Lockbox, Electronic Lockbox)

Experience with systems such as Hogan, Mobius, or E6 Application

Excellent verbal, written, and interpersonal communication skills

Ability to dissect technical problems, analyze data, and recommend potential solutions

Hours and Location:

Charlotte, North Carolina

Monday-Friday 8:00am to 5:00pm

Posting End Date:7 Nov 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-414407