Enterprise Desktop Support Technician

This position will report to the IT Supervisor, Desktop Support.

• Provide Tier 2 support for computer systems.
• Routinely provide Desktop Support assistance to Labcorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment.
• Routinely provide support for multi-function printing and scanning devices in a networked environment.
• Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices.
• Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, wifi and third-party broadband networks.
• Create and maintain documentation for software applications and hardware systems.
• Participate as a member of a project team and complete assigned tasks.
• Create and update service records according to departmental procedures.
• Project work as assigned.

• 7+ years of experience supporting Windows desktops and laptops
• Address escalations from local support team
• Develop and implement training for support team and company staff in workstation and software usage and other tasks where required.
• Experience troubleshooting and resolving software and hardware issues, and installing / replacing hardware on desktop PCs
• Experience installing software, patches, updates on Desktops and Laptops
• Experience troubleshooting basic network, software, and printing problems
• Experience administering Microsoft Active Directory
• Knowledge of TCP/IP networks
• Microsoft Office suite
• Basic knowledge of Microsoft Exchange server
• Exceptional Customer Service Experience
• Physical networking (Ethernet cabling, telecom, patch panels) a plus
• MCSA / MCSE / MCITP certifications, training, or relative experience is desirableLicense/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5+ years of experience.

• Strong written and verbal communication skills.
• Keen problem solving and analytical skills.
• Excellent customer focus and orientation.
• Proven soft skills (courtesy and conflict management)
• Multi-tasking proficiency.
• Detail-oriented and organized workflow.
• Ability to troubleshoot independently and efficiently to meet service level agreements.
• Proven team player.
• Flexible to working as business needs require.
• Good interpersonal skills.

• Associates Degree or equivalent experience in Information Technology required MCSE -Microsoft Certified Systems Engineer/ MCITP -Microsoft Certified IT Professional preferred Experience: Strong knowledge of the Windows desktop operating system environment (Windows 7/10) as well as PC applications such as MS Office is required.
• Seven years of experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support preferred. Knowledge of or experience with moves, adds, changes, etc., and voice/phone system support desired.