Executive End User Support IT Leader

Overview

• Manage a dedicated team of associates responsible for Executive Support and the support and implementation of the bank's Audio/Video Conferencing technology
• Manage the delivery of End User Services to our executives with 24/7 coverage by the Executive Support team
• Ensure a high level of detail is given to all Executive support issues, including communications, escalations, and reporting to management
• Building relationships while ensuring a high level of confidentiality for all Executive activities and support
• Support technical hardware/software for mobile including Windows tablets, iPads, iPhone, and Android based devices
• Collaborate with Information Security and make sure Executive devices are always protected from malicious content and attacks
• Test and propose new technologies that would elevate efficiency of Executive's end user experience
• Manage inventory of all Executive devices and keep spare stock on hand and available
• Work with key IT partners such as Network, Telecom, Corporate Real Estate, and Cloud Services to provide reliable and easy to use Video Conferencing services to associates across the bank
• Assist on department project efforts as a member of the management team

• Minimum of 10 years' experience providing End User support, including at least 3 years of Management experience. Executive Support experience is a major plus.
• Strong interpersonal skills and confident, articulate presentation skills. Must have an Executive Presence behavioral mindset.
• Collaboration skills are essential to ensure quick resolution of issues when other resource teams are required to assist
• Ability to coach, mentor, develop and guide a team of Systems Engineers
• Hands-on knowledge of software experience primarily supporting Windows 10, Office 365, MS Teams, MS Outlook (client and mobile), and Internet browsers.
• Ability to support hands-on Audio/Video Conferencing solutions for Executive meeting rooms
• Provide hands-on technology training for Executives and their Admins, as necessary
• A strong dedication to customer service with a commitment to quality
• Knowledge of Service Now ITSM platform is a plus
• Experience working where a high level of confidentiality is required (preferred)

• Manage a dedicated team of associates responsible for Executive Support and the support and implementation of the bank’s Audio/Video Conferencing technology
• Manage the delivery of End User Services to our executives with 24/7 coverage by the Executive Support team
• Ensure a high level of detail is given to all Executive support issues, including communications, escalations, and reporting to management
• Building relationships while ensuring a high level of confidentiality for all Executive activities and support
• Support technical hardware/software for mobile including Windows tablets, iPads, iPhone, and Android based devices
• Collaborate with Information Security and make sure Executive devices are always protected from malicious content and attacks
• Test and propose new technologies that would elevate efficiency of Executive’s end user experience
• Manage inventory of all Executive devices and keep spare stock on hand and available
• Work with key IT partners such as Network, Telecom, Corporate Real Estate, and Cloud Services to provide reliable and easy to use Video Conferencing services to associates across the bank
• Assist on department project efforts as a member of the management team

• Minimum of 10 years’ experience providing End User support, including at least 3 years of Management experience. Executive Support experience is a major plus.
• Strong interpersonal skills and confident, articulate presentation skills. Must have an Executive Presence behavioral mindset.
• Collaboration skills are essential to ensure quick resolution of issues when other resource teams are required to assist
• Ability to coach, mentor, develop and guide a team of Systems Engineers
• Hands-on knowledge of software experience primarily supporting Windows 10, Office 365, MS Teams, MS Outlook (client and mobile), and Internet browsers.
• Ability to support hands-on Audio/Video Conferencing solutions for Executive meeting rooms
• Provide hands-on technology training for Executives and their Admins, as necessary
• A strong dedication to customer service with a commitment to quality
• Knowledge of Service Now ITSM platform is a plus
• Experience working where a high level of confidentiality is required (preferred)