Field Service Technician II US

Apex Systems
Raleigh / durham / CH, NC
30 Sep 2024

Vacancy expired!

Job#: 1292222

Job Description: Field Service Technician II

Location: Raleigh, NC

Contact: Isiah Garland - Please contact me at

We are currently hiring for an experienced onsite Field Service Technician to provide technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommends technical fixes to end users.
  • Responsibilities for Field Service Technician
  • Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
  • Imaging, Installing applications, Scheduling with end users and inventory control. Primary duties will include IMAC (imaging, setup, and installation)
  • TOP 2 required skills- Desktop Support (Win10 and Office 365), Refresh/IMAC, and VIP and Executive Support experience
  • General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
  • Identification, prioritization, resolution/fulfilment of customer incidents
  • Coordinates, diagnoses, and troubleshoots incoming customer inquiries
  • Provides case status updates
  • Implements standard operating procedures and customer service guidelines
  • Responds to and completes customer requests for services
  • Provides technical support to internal customers
  • Qualifications for Field Service Technician
  • CompTIA A+ (Highly Preferred)
  • 2-5 years of proven deskside support experience working in a fast-paced enterprise environment
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Achieves SLA attainment rate of 90% or above
  • Professional written and interpersonal skills are essential when communicating with customers and end users
  • Experience installing and configuring computer systems and applications for a large company
  • Experience supporting a conference room with familiarity in AV hardware/software
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or