Fixed Operations Manager

18 Jun 2024

Vacancy expired!

Interior Recon Field Trainer/Operations Specialist

The

Interior Recon Field Trainer/Operations Specialist position facilitates and assists with two-week training classes in Lexington, NC. When not supporting training, the role provides expertise and guidance to field Technician's across the country.

Essential Duties & Responsibilities

Training
  • Supports the Lead Trainer for Interior Magic interior and wheel repair processes
  • Conducts Magic Finish detail training
  • Makes certain that training techniques are consistent and aligned to deliver Trainee's the very best learning experience
  • Assists Lead Trainer with weekly progress reports and keeps the Trainee's manager up to date on all things relevant
  • Works with trainees on administrative responsibilities. (Time sheets, PTO etc.)
  • Manages all inventory pulled during training classes including separate itemized lists for Technicians receiving a new start up set, outside of their existing kit for billing purposes
  • Assists with assembly and maintenance of the Interior Magic Technician Manual that each trainee receives upon graduation
  • Keeps training facilities clean and orderly
  • Coaches past graduates who may have technical questions/concerns
  • Assists with the assembly of all interior/wheel kits as needed
  • Ensures the seamless transition from classroom to field work

Field Operations
  • Initiates and leads the detail start-up process
  • Insures all Standard Operating Procedures, tools, equipment, people resources and training are available and ready
  • Communicates regularly with sales teams and corporate personnel to identify best practices regarding staffing, vehicle flow, support, etc.
  • Provides expertise and guidance to new field Technicians at 30 and 60-day intervals.
  • Quickly identifies performance issues and address them early on in a professional, respectful manner
  • Stabilizes new operations by frequently acting as "on call" or "fill in" subject matter expert
  • Maintains technical expertise in one or more lines of business

Required Qualifications
  • Must have completed Interior Magic interior and wheel training
  • Thorough knowledge of all Interior Magic training processes and procedures
  • 3 years' experience in field work
  • 1 year experience in field training
  • Knowledge and experience with the Magic Finish detail process
  • Consistent travel up to 100%

Apply Now

  • ID: #43273835
  • State: North Carolina Lexington 27292 Lexington USA
  • City: Lexington
  • Salary: TBD
  • Job type: Full Time
  • Showed: 2022-06-18
  • Deadline: 2022-08-15
  • Category: Et cetera