Food & Beverage Manager

Job PurposeTo oversee and manage all aspects of the Food & Beverage operations, ensuring the delivery of high-quality service, achieving financial goals, maintaining brand standards, and creating memorable guest experiences in line with Accor and Mercure brand values.Key ResponsibilitiesOperational ExcellenceOversee the daily operations of all F&B outlets, including restaurants, bars, room service, and banqueting.Ensure high standards of food quality, presentation, and service in line with Mercure's brand guidelines.Monitor guest satisfaction and implement improvements based on feedback.Develop and implement Standard Operating Procedures (SOPs) for all F&B areas.Team ManagementRecruit, train, and develop F&B team members to deliver exceptional service.Provide leadership, motivation, and direction to the team to achieve departmental goals.Conduct regular performance reviews and provide feedback for growth and development.Financial ManagementPrepare and manage the F&B department's budget, including forecasting, expense control, and revenue targets.Monitor and analyze financial performance, ensuring profitability and cost control.Identify opportunities to upsell and increase revenue through promotions, events, and menu optimization.Compliance and SafetyEnsure all F&B areas comply with health, safety, and hygiene regulations, including HACCP standards.Conduct regular audits to maintain compliance with Accor and Mercure brand standards.Guest ExperienceFoster a culture of personalized service and guest satisfaction.Actively engage with guests to anticipate their needs and resolve issues promptly.Stay updated on industry trends and incorporate innovative ideas into the F&B offerings.Collaboration and ReportingCollaborate with the Executive Chef on menu planning, food presentation, and inventory management.Work closely with the Sales & Marketing team to promote F&B outlets and create attractive offers and events.Prepare and present regular reports on departmental performance to the General Manager.