Franchisee Consultant – UK Northwest

Field based opportunity - North WestThis is a field-based operational role located in the Northwest of England. The position involves a blend of on-site work in restaurants, remote working, and collaboration across regional offices. Candidates must hold a valid UK driving licence, as regular travel across the region is essential. The role requires a strong presence in the field, partnering closely with franchisees and restaurant teams to drive performance, uphold standards, and support business growth.The Opportunity 

The Franchisee Consultant holds a unique role in the organisation that is fundamental to the long-term success of the business and achieving our goal of being the UK&Ireland’s best loved restaurant company. They work hard to foster a collaborative, influential and impactful relationship with an assigned group of Operators. This influence is used proactively to facilitate sustainable improvements in all areas of business performance and the experiences of our customers and people.

The Franchisee Consultant demonstrates a detailed understanding of the evolving needs of our customers and is truly customer obsessed in their actions, challenging their Operators to act and work in the same manner. They will use a suite of the tools at their disposal in order to achieve this. They are astute in their understanding of all commercial aspects of the business including growing sales and driving profitability. These skills are used to facilitate financial improvements.

The Franchisee Consultant also plays a key role in identifying opportunities to drive employee engagement and wellbeing, while influencing their Operators to deliver these improvements.They consistently demonstrate McDonald’s Values and leadership behaviours to role model excellence and build productive relationships with all stakeholders inside and outside of the business.What will my accountabilities be?Act as the primary business partner and coach to assigned franchisees, fostering strong, influential relationships.Champion operational excellence by identifying performance gaps and supporting franchisees in developing improvement plans.Protect and enhance the McDonald’s brand by proactively addressing risks to customer experience and brand reputation.Use data, insights, and in-person observations to identify root causes and drive informed decision-making.Lead structured business reviews and coaching sessions to support franchisee growth and capability development.Collaborate with franchisees to build strategic plans that improve customer satisfaction, sales, and profitability.Guide franchisees in developing people strategies that reflect McDonald’s values and promote inclusive, high-performing teams.Act as a conduit between central functions and franchisees to enable effective execution of business initiatives.Leverage internal tools, resources, and best practices to support franchisee success across operations, finance, marketing, and people.