Gifting Agent Resort Liaison

Promote Westgate Resorts and its products, services, and vacation ownership opportunities to prospective guests.

Generate qualified tours by engaging guests at assigned marketing locations and special events.

Explain promotional offers, incentives, and tour packages in a professional and accurate manner.

Schedule and confirm resort tours for qualified prospective purchasers.

Book resort accommodations and room reservations as authorized.

Sell attraction tickets and provide concierge-related services when applicable.

Verify guest eligibility and qualification requirements in accordance with company policies and marketing guidelines.

Maintain accurate records of guest information, tour bookings, and transactions.

Handle cash, tickets, vouchers, promotional materials, and related documentation accurately and securely.

Meet or exceed established tour generation and productivity goals.

Maintain a professional appearance and represent the company in a positive manner at all times.

Resolve guest concerns and escalate issues as appropriate.

Assist with marketing events, promotional activities, and lead generation initiatives.

Maintain knowledge of resort offerings, local attractions, events, and promotions.

Comply with all company policies, licensing requirements, and marketing regulations.

Perform other duties as assigned.