Global Security Operations Center (GSOC) Operator

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.$23.50 / HourRESPONSIBILITIES:

Primary Responsibilities:

Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces

Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy

CCTV System: Operators manage the companies CCTV system and process video footage request

Provide access management to all company facilities

Conduct alarm monitoring for Open Text facilities

Manage all video footage requests in accordance with company policy

Manage all access report requests in accordance with company policy

Notify the appropriate personnel in an emergency

Notify, direct, and assist emergency personnel in the event of an emergency

Liaison between clients, other departments, and company leadership during an emergency

Directing visitors to the appropriate areas

Monitor and control removal of company and personal property

Report all building utility/ service issues as observed and instructed to facilities

Manage the day-to-day requirements for the Companies Anti-tailgating program

Evaluate and recommend improved procedural safety/security protocols or processes

Display exceptional customer service and communication skills

Respond to incidents and critical situations in a calm, problem solving manner

Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site

Work flexible schedules, including some nights

QUALIFICATIONS:

High school diploma or equivalent

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Work experience must include of the following:

Demonstrated analytic and critical thinking skills and ability to expertly prepare reports

Ability to use logic and reasoning to reach conclusions and approaches to problems

Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

Possession of highly proficient computer skills including Microsoft Office applications

Ability to communicate effectively with IT and Security Systems professionals

Demonstrated ability to operate radio, telephone equipment and/or console monitors

Flexibility to work various shifts and willingness to assist the team when needed

Ability to adapt to a dynamic environment and work under pressure

Comfortable in an environment where there is an expectation for constant learning

Effective oral and written communication skills

Active listening skills

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Attention to detail

Problem solving skills

Compile, sort, and interpret data

Identify critical issues quickly and accurately

Encourage effective teamwork

Mediate conflict with tact, diplomacy

Handle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Seven holidays annually paid at time and a half, if worked

40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-North Carolina-CharlotteJob Category: Security Officer, Part Time Security