Healtcare-Call Center Representative (REMOTE)

Our client, a global leader in total wellbeing and technology-enabled solutions, is seeking REMOTE CALL CENTER AGENTS , to joing their team for the Open-Enrollment Season.MUST HAVES:

Quiet environment

Strong internet connection

2+ years of call center with benefit experience

Work from home experience

Job Overview:

Start Date: 8/18

Pay: $16.50/hr

Must be available M-F 8am-10pm EST

Fully remote- Equipment will be provided

Contract for 4-6 months for Open Enrollment

Top performers will be left on contract after OE ends

Job Functions:

The CSR demonstrates detailed knowledge of the clients’ retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction.

This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership.

The position requires the ability to work independently and in a team environment. Assist participants in a concierge service model, addressing most inquiries end to end.

Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.

Ensure an optimal participant experience in the handling of all inquiries end-to-end.

Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Document and update participant account information in the case management system timely and accurately.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.