Help Desk

Job Title: Help DeskLocation: Elizabeth city NCDuration: Long termClient: Federal

• Experience in providing technical support for implementation, administration, troubleshooting and maintenance of IT systems.
• Ability to manage IT system infrastructure and processes related to these systems by providing support to IT systems’ day-to-day operations, monitoring and problem resolution for client problems.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides support for the escalation and communications of status to agency management and internal customers.
• Experience in one or more systems and architectures and associated hardware; virtualization or client/server based.
• Experience in systems oversight and the ability to define all required database administration policies, procedures, standards,