Help Desk Support INT

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a

• Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals; includes imaging, profile configuration, network connectivity, etc.• Installation of software on laptops, desktops, and mobile devices.• Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.• Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.• Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.• Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.• Assists with major (Priority 1) incidents including issue definition, action plan and success criteria. Communicates with affected groups, stakeholders, and end-users about the impact to business operations.• Maintains adherence to organization Information Security policies and procedures.• Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.• Performs additional duties as assigned.

• High school diploma or equivalent (GED or High School Equivalency Diploma) required, Bachelor’s degree in information technology, Computer Science, or related field preferred.• 2-4 years of progressively responsible help desk, incident management or desktop support experience.• 1-3 years experience with ticketing systems such as Service Now, Heat, Remedy, or other comparable IT Service Management system (ITSM).• Experience supporting Microsoft Active Directory• Experience supporting Windows 10 and Apple iOS operating systems.• Experience supporting Microsoft Office 365 applications.• Excellent verbal and written communication skills.• Professional customer service attitude.• Action-oriented with the ability to balance urgency with sound judgement and communication.